Privacy Policy
This notice explains what personal data we collect when you use panecunzato.com or contact us, why we use it and your rights under UK data protection law.
Last updated: 2026-10-20
Who we are
LAGO RG LTD, trading as Pane Cunzato, is the controller of your personal data. Restaurant address: 49 Museum Street, London WC1A 1LY, United Kingdom. Email: info@panecunzato.com. Phone: +44 20 3581 1747.
Data we collect
Contact details and the content of your message when you email or call us (for example bookings, groups, events, allergies you choose to tell us about); technical data such as IP address, browser and pages requested, recorded in our hosting provider’s server logs; and, only if you consent, data collected by the Meta Pixel as described in our Cookie Policy. If you accept analytics, we also collect usage statistics through Google Analytics as described in the Cookie Policy.
Why we use it and our lawful basis
To answer your enquiries and manage group or event requests (steps before a contract, or our legitimate interest in replying to you); to keep the website secure and working (legitimate interests); to measure and show our ads on Facebook and Instagram (your consent, which you can withdraw at any time). If you tell us about an allergy or dietary need, we use it only to serve you safely and with your explicit consent. We use Google Analytics statistics, with your consent, to improve the website.
Bookings, orders and gift cards
Table bookings, Click & Collect orders and gift cards are made on booking.panecunzato.com, provided by booknbook. The details you give there are used to manage your booking or order; that site shows its own privacy and cookie information.
Who we share it with
Our website host Vercel Inc. (server logs); booknbook (bookings, orders, gift cards, and the review badge in the footer, which loads from booknbook’s servers); Google Ireland Ltd (Google Analytics, only with your analytics consent); Meta Platforms Ireland Ltd (only with your marketing consent); our professional advisers and authorities when the law requires it. We do not sell your data.
International transfers
Some providers, such as Vercel, Google and Meta, may process data in the United States. Where they do, the transfer relies on the UK Extension to the EU–US Data Privacy Framework or the UK International Data Transfer Agreement/Addendum.
How long we keep it
Emails and enquiries: up to 2 years after our last contact. Server logs: kept by our host for a short period, normally no more than 30 days. Cookie choices: see the Cookie Policy. Data needed for tax or legal reasons is kept for as long as the law requires (usually 6 years).
Your rights
You can ask for access to your data, correction, erasure, restriction, portability, or object to our use of it, and you can withdraw consent at any time without affecting earlier processing. Email info@panecunzato.com; we reply within one month.
Complaints
If you are unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner’s Office: ico.org.uk, 0303 123 1113.
Changes
We will update this notice when our practices change and show the new date at the top.